Returns and Exchanges General:
All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns. Original shipping and handling charges are not refundable. Returns must be pre-authorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card. Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice to firstname.lastname@example.org along with detailed return/exchange instructions. Send exchanges and returns to Hud-Son Forest Equipment.